Admin Trailblazers: Layne Tinsley

Admin Trailblazers: Layne Tinsley

What was your first experience in an administrative support role, and why did you choose to take that opportunity?

I prepared to be a high-level assistant by attending college for their certificated Legal Secretarial Specialist program. It was a tough program. To graduate, you had to complete assessments for typing 60+ wpm and shorthand at 100+ wpm, along with legal, computers, accounting, English, writing, and speaking & presentation courses. I was young, married, and two little babies and determined to attain the Dean’s and Honor’s list every quarter. I wanted to do great work for great leaders. What better than legal?

Through a serendipitous meeting with the office manager of the city attorney’s office, I was invited to interview for the position as the assistant to the partner of the law firm, assistant city attorney, and premier eminent domain attorney in Minnesota (all one person). It was the one attorney in the law firm that none of the assistants wanted to work under. I was up for the challenge.

When did you first decide you wanted more out of your administrative career, and what did you decide to do about it? How did this lead you to where you are today?

Events in my life have taken me to move all over the country: Minnesota, Pennsylvania, California, Texas, Georgia, and Ohio that being an assistant has allowed me the ability to take my skills wherever I go and in demand. I started the change in the trajectory of my career when I accepted positions other than legal. Legal assistants would tell me that was risky, but I don’t like to be put in a box. I chose to expand my skill set and horizons. This provided me opportunities to work in legal, engineering, real estate, telecommunications, technology, government, medical, and education. I blew the box UP!

So here is where I have seen the two biggest obstacles in an assistant’s position. One is in supporting leadership also means that when they make a change, you are an extension of that leadership and the company has to figure out what to do with you. The second is company transitions: buyouts, mergers, acquisitions, and just plain going out of business. All of these constitute downsizing and assistants can be viewed as a luxury during a restructure.

I grew and grew up in the work that I love, I also embraced learning all the different aspects and industries an assistant serves. I was the first in my family (of my parents and the youngest of five children) to graduate from high school, attend college with a Bachelor’s Degree in Business Management and Business Administration, and my mother was a small business owner (a gas and service station) when most agencies and businesses wouldn’t work with a woman-owned business.

Ultimately, I wanted to be independent – an entrepreneur. As I met and overcame my challenges, I wanted to be able to encourage and inspire other women to achieve their greatness and dreams.

My path, challenges, dreams, aspirations, people I have met in my journey, and God have brought me to where I am today. I am grateful for the people, challenges, and lessons learned along the way. It all has made me a strong and resilient woman.

In pursuing this new endeavor, what was your greatest setback, face-palm or challenge, and how did you overcome it?

I was married for ten years. It was great having a partner to make decisions with. He had his talents and I had mine. It was a nice mesh. But, after the divorce, I felt that I had to do everything on my own.

My biggest challenge would be that feeling all women have, that we are expected to do it all and we are supposed to be great at everything, which isn’t possible. Nevertheless, the face-palm is that you realize that you have access to a wide group of talented people through networking, social media, and just getting out and meeting people – developing relationships.

Because I feel this way, you will find others do too… if they can help, they will. There are a lot of people who root for the underdog.

Another face-palm is realizing, “You got this.” But this happens all the time when we face our fears.

What mentors did you have and how did they help you to get where you are?

I believe we have mentors throughout our careers and lives. Many informal, some more formal. My mother and my older sister (10 years older) were some of my early mentors. Others later in life have been teachers, instructors, direct reports or bosses.

Men are trained, guided, and nurtured to develop leadership and advancement skills to their underlings. What has been impressed upon women to advance is to “hold their cards close to their vest,” so to speak, for fear of another usurping their position. Which creates a hostile environment for women to encourage one another.

When we come from a position of lack (such as there is not enough room for more women in leadership positions), we stunt the evolution of women taking their rightful positions at the leadership table. When we share knowledge and nurture one another, we grow and expand our influence.

I mentor every chance I get. As the Millennials take over where we leave off, it’s important to provide the knowledge of our experience so they can take our collective fight to the next level. The fight that we are ALL “created equal.” Our refrain does a disservice to our daughters, sisters, and mothers.

What’s the funniest story you experience on your path to success?

While working for the City Attorney’s office, during the OJ Simpson trial, it was one of the rare moments when all staff and attorneys would collect in the conference room to watch. The fascination of a high profile case on tv with legal minds – it was entertaining! Another instance when the law firm put together an event and paid for everyone to see “The Firm” with Tom Cruise. When working for the engineering firm, whenever someone bought a house, everyone was invited to the housewarming. This probably happened once a year. Other than the the traditional Company Christmas (or holiday) party, it’s a great opportunity for everyone to mingle and interesting conversation.

What advice would you give to other admins considering following this path for career advancement?

As administrative professionals, our job is unique in that we work with a great deal of technology and various levels of professionals. It is important to conduct yourself in the highest degree of professionalism – in conduct and appearance. SOFT SKILLS – work diligently on soft skills (soft skills is a term often associated with a person’s “EQ” (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, interpersonal skills, managing people, leadership, etc. that characterize relationships with other people.). HARD SKILLS – It’s so easy today to be continually learning and expanding skills with access to Lynda, Udemy, etc, and reading. Technology changes fast with constant developments and upgrades. NETWORKING – Put yourself out there and develop relationships through local networking events (Meetup), as well as online (LinkedIn). Get engaged with conversations and participate. A big part of networking is giving and sharing. These three things will take you far.

ABOUT LAYNE TINSLEY 

Layne Tinsley is an entrepreneur helping businesses with processes & procedures, increasing productivity, while focusing on alleviating and solving administrative struggles, and challenges. Layne’s career has comprised of administration, human resources, and office management with a Bachelor’s Degree in Business Management & Administration and has worked in legal, real estate, higher education, technology, coaching, and government. Layne’s mission is to inspire, teach, coach, and empower women to grow, lead, and embrace their unique talents. She lives in Georgia with her daughter and their two dogs, Honey and Lucy.

Email Laynehttp://Layne.Tinsley@mykta.com/
Sparkle Websitehttp://www.mykta.com/
Layne on LinkedInhttps://www.linkedin.com/in/laynetinsley
Facebook: https://www.facebook.com/Administrative.Sparkle/
Twitter: https://twitter.com/MyKTA


Admin Trailblazers is a series about serious administrative professionals who have excelled in their role and gone on to the top of the profession, management roles or entrepreneurial endeavors.

Admin Trailblazers is published on the fourth Wednesday of every month at www.mentorsandmasterminds.com.

Beyond the Hero’s Journey: Where Do Mentors Come From? (Part 2 of 2)

Beyond the Hero’s Journey: Where Do Mentors Come From? (Part 2 of 2)

Hero’s Journey 4-Act Story Diamong by Andrew Ferguson (http://rageagainstthepage.blogspot.com/2006/01/4-act-story-diamond.html), shared under Creative Commons License (https://creativecommons.org/licenses/by-nc-nd/2.0/)

As I explored in Where Do Mentors Come From? Part 1, if I am to keep my promise to serve the growing community of administrative professionals at Mentors & Masterminds, I must answer this question. I have been forced to dig deep to find the Mentor within me, to reshape and polish what bits of value I find there, and to courageously share these treasures (so they seem to me), so that perhaps I may help others conquer their own challenges.

Whenever I do this kind of deep personal inquiry[i], I am drawn back to the work of Joseph Campbell, and his articulation of the world monomyth, or as it is more commonly known, the Hero’s Journey. in fact, “Meeting With the Mentor” is a pivotal moment in the Hero’s Journey. In The Writer’s Journey, Christopher Vogler’s classic writer’s guide to the Hero’s Journey, the Mentor is introduced as follows:

An archetype found frequently in dreams, myths and stories is the Mentor, usually a positive figure who aids or trains the hero. Campbell’s name for this force is the Wise Old Man or Wise Old Woman. This archetype is expressed in all those characters who teach and protect heroes and give them gifts. Whether it’s God walking with Adam in the Garden of Eden, Merlin guiding King Arthur, the Fairy Godmother helping Cinderella, or a veteran sergeant giving advice to a rookie cop, the relationship between the hero and Mentor is one of the richest sources of entertainment in literature and film. [ii]

By reviewing my life in the light of this framework, I have indeed reclaimed many “elixirs” of truth that have helped me to navigate my own path, and to be of support to others. Now, I discover therein the germ of an answer to my core question, “where do mentors come from?”:

Mentors are wisdom-givers who have completed their own Hero’s Journeys.

The Star Wars movie series is often cited as the textbook example of this Hero’s Journey, and repeatedly demonstrates this truth.  Heroes of the Clone War movies – Yoda and Obi-Wan Kenobi – become Luke’s Skywalker’s mentors in the rebellion movies A New Hope, The Empire Strikes Back and Return of the Jedi. In Disney’s 2015 reboot of the series, The Force Awakens, Luke himself is introduced as the probable mentor of Rey, the heroine for a new generation.

The gifts which Vogler references are also a product of the mentor’s Hero’s Journey. Whether they take the form of physical objects, wisdom stories or prophecy, these gifts always come from the Mentor’s personal treasure store, imbued with a sense of history and great value. They are direct bequests to the Hero of the treasures won by the mentor own their Hero’s Journey.

Taken from this perspective, then, we are all mentors – or can be, if we are willing to do the deep work to unearth the treasures of our personal Hero’s Journeys. In this series “Beyond the Hero’s Journey”, I will explore the Hero’s Journey as way to reclaim the power our professional “stories” for personal growth, and to bring the “elixir” of our triumphs to benefit others by moving beyond the Hero archetype to become mentors in our own right. Each article will include a question for your personal inquiry, and a co-mentoring challenge designed to help you and your co-mentoring partner transform your stories into a gift that you can share with the world. I hope you will choose to make this journey with me.

QUESTION: What mentors have you had in your life, and how did their own experiences (as far as you knew them) equip them to become a mentor to you?

CO-MENTORING CHALLENGE: Pick one professional challenge you have overcome and, as simply as possible, share that story with your co-mentor at your next monthly meeting. Discuss your lessons learned, and ask your co-mentor what insights they gained from the story.


Beyond the Hero’s Journey is a series that explores elements of Joseph Campbell’s classic Hero’s Journey as way to reclaim the power our professional “stories” for personal growth, and to bring the “Elixir” of our triumphs to benefit others by moving beyond the Hero archetype to become mentors in our own right.

Beyond the Hero’s Journey is published on the 3rd Wednesday of every month at www.mentorsandmasterminds.com.

Endnotes

[i] Here I would like to acknowledge the influence of my teacher, artist Shiloh Sophia (http://shilohsophia.com/), and her process of Intentional Creativity.  To learn more about intentional creativity and the Color of Woman Method, go to http://www.intentionalcreativityfoundation.org/.

[ii] Vogler, Christopher, The Writer’s Journey: Mythic Structure for Writers (2nd Edition), Michael Wiese Productions, Studio City, CA, 1998. (page 47)

 

Member Spotlight: Joan Hassler, PMP

Member Spotlight: Joan Hassler, PMP

Today’s Member Spotlight features Joan Hassler, an administrative support professional with 25 years of experience in finance and other business sectors.  She currently works for Wells Fargo in Charlotte, North Carolina. Joan Hassler holds a M.S. in Banking from Mercy College and B.S. in Business from the College of Staten Island.

Two interests I share with Joan are membership in Toastmasters International and planning administrative training events.

Joan Hassler, PMP, Senior Administrative Professional, Charlotte, NC

LinkedIn: http://www.linkedIn.com/in/joanhassler
Experience: 11+ Years in Administrative Support
Greatest Professional Strength: Includer. Wanting to make others happy and providing what I can to make their job easier, also being involved and sharing.
Current Professional Priority: Organizing a training conference for admins in the Charlotte, NC area.
Interested In:  Co-Mentoring.
Meeting Preferences:  No preference.
Location: Charlotte, NC, United States of America

 

Where I’m From

I began my career at Blue Cross Blue Shield.  Other companies I worked at were Federated Investors, Airborne Express and J.C. Penney.  Prior to joining the Wells Fargo organization, I worked for the Boy Scouts of America Supply Group.  I also worked for TIAA in their Charlotte location for the Finance Actuarial Team, and for their New York-based Asset Management Team.

Where I’m At

My goal is to continue my educational journey via networking and attending professional events. My hope is to share my knowledge with others and, at the same time, continue learning from them.

I’ve met so many people by networking and I have found that the information shared can be valuable. I had a few people in my life that were inspiring to me, never had a go to person (mentor), yet I was able to tap onto the inspiration/knowledge that has allowed me to always want more and share more.

Where I’m Headed

I am at a plateau, coming up to retirement in 3 years.   However that doesn’t mean I want to stop learning.   It means I want to start helping others and continue learning from others as well.  I invest in myself every year by going to a conference, taking free or low cost training when available, attending Toastmasters Meetings, and now I’m attending Project Management Institute local meetings since I received my PMP. Sometimes things do get in the way, however I never stop looking for that next networking or learning opportunity.

What I’m Most Passionate About

I started college late and found the importance of enhancing my knowledge. To this end, I have been an active VIP client/participant in Office Dynamics International training programs and conferences since 2010. I am also an active member of Toastmasters International, a non-profit educational organization focused on helping its members develop communication and leadership skills.

For fun, I love to travel, scuba dive, take photos, dance, and watch football. I make sure not to mix scuba and fishing, though: the fish should have a fighting chance!  I also love just sitting reading a book – mostly romance or mystery – for hours at a time.

Each year I participate in an annual Alzheimer’s’ walk in support of those who have the disease.  You see, my mom has Alzheimer’s. She is at the point of not knowing who her children are, yet she is happy.   The chances of getting the disease have increased for members of our family, and I hope to at least make a difference towards the cure.

I have lived in Charlotte with my husband Ray since 2013.  We are both from New York City, and have been together for 36 years.


If you enjoyed learning about Joan from this article, be sure to drop by her profile page HERE and leave her a message. (If you are a current or former administrative professional and would like to join our community and connect with Joan and our other members, click HERE to register!)


Member Spotlight is a series of articles featuring the talents and accomplishments of our members at MentorsandMasterminds.com. Member Spotlight is published here on our blog on the second Wednesday of every month.

  • To be considered for a future Member Spotlight feature, members must complete their full member profile using the profile edit page. Members will be contacted for approval prior to being featured in Member Spotlight, and members with incomplete profiles will not be considered for this feature.
  • Members who prefer not to be featured can  also select the “Please do NOT feature me in Member Spotlight” in the “MEMBER SPOTLIGHT” section at the bottom of the profile edit page. To access your profile edit page, cursor over your profile name at the upper right corner of any page on the site, then select “Profile” and “Edit” from the dropdown menus that appear. Be sure to save changes before closing out.
Be the Mentor: Where Do Mentors Come From? (Part 1 of 2)

Be the Mentor: Where Do Mentors Come From? (Part 1 of 2)

When I launched Mentors and Masterminds, my goal was to answer to a common question among administrative professionals: “Where can I find a mentor?” I imagined myself as the behind-the-scenes administrator of an organically thriving community where current and former administrative professionals hooked up for mentoring “dates” and ultimately found “true love” in the form of long-term mentoring relationships: a career-oriented Match.com[1], if you will. I hoped, too, that community members – particularly those more knowledgeable than I – might be inspired to share their own stories, thereby creating a self-sustaining learning community. Like the Field of Dreams, I believed that if I built it, the community would come.

When I was first planning the site, I consulted my Toastmasters colleague, website builder and marketing guru Heather Turner, DTM for suggestions on how to build the site.  I got my first whiff of trouble when she described her own experience as a member of a similar site for small business startups: “The problem I’ve noticed,” she said, “is that everyone wants to have a mentor, but no one wants to be a mentor. When I was a mentor on the site, I was deluged with requests, because there were on average 1 mentor for every 150 mentees who wanted help.”

To answer the question “Where can I find a mentor?”, I would have to answer another question first: “Where do mentors come from? “That should be easy enough to solve,” I thought, “I’ll just create a category called ‘co-mentoring’ and encourage everyone to participate, giving us roughly equal numbers of mentors and mentees.”

After the launch in October 2016, it quickly became clear that, if I wanted my new site to mature into the community I had envisioned, there was a need to do more: to not only encourage members to step up as mentors to each other, but also to show them how. This kind of thought leadership was hardly what I’d signed up for. I just wanted to be the “techie-behind-the-scenes”. Who was I to offer myself as an authority on mentoring?! As I began to wrestle with this question, I was paralyzed by Impostor Syndrome[2]. The terror was not unlike that which I experienced when, nearly 18 years ago, I was a brand-new mom faced with the care of a healthy but helpless newborn boy: what have I gotten myself into?!

On the other hand, there was also a promise implicit in the launch of my site, and I wasn’t about to leave that promise unfulfilled. To help grow the community, I needed to become a mentor’s mentor. Having identified the problem, I knew I could tackle it. After all, I’ve survived eighteen years of motherhood…and I’ve done a damn fine job of it, if I do say so myself. In fact, parenting taught me more than a few good mentoring lessons along the way, lessons like:

  • You don’t need to have all the answers to be a mentor.
  • In mentoring, your greatest weaknesses become invaluable assets.
  • You can’t mentor everyone, and that’s okay.

The other thing that keeps me going is this: I deeply believe that everyone has creative potential, and that there is no more important work than encouraging the development of that potential.  As Albert Einstein said, “We cannot solve our problems with the same thinking we used when we created them.”[3]  Rather, we must challenge ourselves and others to thinking and doing things in new ways.  There is no more powerful tool in this endeavor that the personal encouragement of a mentor…and a friend.

Someone needs the gifts that only you have to offer, so join me as I explore the joys, rewards and methods of becoming a mentor.


 “Be the Mentor” is a series in which I explore the joys and benefits of stepping up to be a mentor, and offer my insights on how to do it well. “Where Do Mentors Come From?” is the first article in this series.

Be the Mentor is published on the first Wednesday of every month at www.mentorsandmasterminds.com


FOOTNOTES

[1] My personal inspiration was actually a less-known dating site, lavalife.com. Met my S.O. there in July 2004 and 14 years later we are still going strong! It’s less about the how and where you meet, and more about the time you invest into finding a good match and creating a great relationship.

[2] Wikipedia defines impostor syndrome as “an inability to internalize…accomplishments and a persistent fear of being exposed as a ‘fraud’.” (https://en.wikipedia.org/wiki/Impostor_syndrome)

[3] Read more at: https://www.brainyquote.com/quotes/quotes/a/alberteins121993.html