Tag Archives: Office Dynamics

Meet Joan Hassler, PMP

Today’s Member Spotlight features Joan Hassler, an administrative support professional with 25 years of experience in finance and other business sectors.  She currently works for Wells Fargo in Charlotte, North Carolina. Joan Hassler holds a M.S. in Banking from Mercy College and B.S. in Business from the College of Staten Island.

Two interests I share with Joan are membership in Toastmasters International and planning administrative training events.

Joan Hassler, PMP, Senior Administrative Professional, Charlotte, NC

LinkedIn: http://www.linkedIn.com/in/joanhassler
Experience: 11+ Years in Administrative Support
Greatest Professional Strength: Includer. Wanting to make others happy and providing what I can to make their job easier, also being involved and sharing.
Current Professional Priority: Organizing a training conference for admins in the Charlotte, NC area.
Interested In:  Co-Mentoring.
Meeting Preferences:  No preference.
Location: Charlotte, NC, United States of America

 

Where I’m From

I began my career at Blue Cross Blue Shield.  Other companies I worked at were Federated Investors, Airborne Express and J.C. Penney.  Prior to joining the Wells Fargo organization, I worked for the Boy Scouts of America Supply Group.  I also worked for TIAA in their Charlotte location for the Finance Actuarial Team, and for their New York-based Asset Management Team.

Where I’m At

My goal is to continue my educational journey via networking and attending professional events. My hope is to share my knowledge with others and, at the same time, continue learning from them.

I’ve met so many people by networking and I have found that the information shared can be valuable. I had a few people in my life that were inspiring to me, never had a go to person (mentor), yet I was able to tap onto the inspiration/knowledge that has allowed me to always want more and share more.

Where I’m Headed

I am at a plateau, coming up to retirement in 3 years.   However that doesn’t mean I want to stop learning.   It means I want to start helping others and continue learning from others as well.  I invest in myself every year by going to a conference, taking free or low cost training when available, attending Toastmasters Meetings, and now I’m attending Project Management Institute local meetings since I received my PMP. Sometimes things do get in the way, however I never stop looking for that next networking or learning opportunity.

What I’m Most Passionate About

I started college late and found the importance of enhancing my knowledge. To this end, I have been an active VIP client/participant in Office Dynamics International training programs and conferences since 2010. I am also an active member of Toastmasters International, a non-profit educational organization focused on helping its members develop communication and leadership skills.

For fun, I love to travel, scuba dive, take photos, dance, and watch football. I make sure not to mix scuba and fishing, though: the fish should have a fighting chance!  I also love just sitting reading a book – mostly romance or mystery – for hours at a time.

Each year I participate in an annual Alzheimer’s’ walk in support of those who have the disease.  You see, my mom has Alzheimer’s. She is at the point of not knowing who her children are, yet she is happy.   The chances of getting the disease have increased for members of our family, and I hope to at least make a difference towards the cure.

I have lived in Charlotte with my husband Ray since 2013.  We are both from New York City, and have been together for 36 years.


If you enjoyed learning about Joan from this article, be sure to drop by her profile page HERE and leave her a message. (If you are a current or former administrative professional and would like to join our community and connect with Joan and our other members, click HERE to register!)


Member Spotlight is a series of articles featuring the talents and accomplishments of our members at MentorsandMasterminds.com. Member Spotlight is published here on our blog on the second Wednesday of every month.

  • To be considered for a future Member Spotlight feature, members must complete their full member profile using the profile edit page. Members will be contacted for approval prior to being featured in Member Spotlight, and members with incomplete profiles will not be considered for this feature.
  • Members who prefer not to be featured can  also select the “Please do NOT feature me in Member Spotlight” in the “MEMBER SPOTLIGHT” section at the bottom of the profile edit page. To access your profile edit page, cursor over your profile name at the upper right corner of any page on the site, then select “Profile” and “Edit” from the dropdown menus that appear. Be sure to save changes before closing out.

Lessons in Revolutionary Thinking

lirt-headerby Tara E. Browne, DTM

When I was awarded one of three scholarships for the 2016 Conference for Administrative Excellence, I was beyond excited. I looked forward to acquiring strategies and tools to advance my administrative career. I expected to be totally blown away by insights and techniques from thought leaders on the cutting edge of the administrative professions: new measures for peak performance; creative methodologies for problem solving; fresh perspectives for relating to those I work with every day.

What I got was all of the above…and so much more.

As speaker after speaker challenged our assumptions about administrative work, and I found myself being inspired by a profession that I had so long ago wandered into with neither purpose nor ambition.  There were so many  “AHA!” moments in this conference that it would be impossible to do justice to them all in a single blog post, but I’d like to share my top three with you here.  These were paradigm-shifting moments that sharpened my sense of mission, strengthened my commitment to cultivating professional community, and expanded my vision for our potential to impact our careers, the companies we work for and the communities we serve.

Ownership and Mission

Dr. Daren Martin’s presentation on showing up like an owner – and not “just an admin” – provided many great examples of how we can choose to show up, from dress and grooming to meeting etiquette to original professional contributions.  At the heart of it all, though, he underscored that we must become clear on our personal mission.

In my “other life” as an artist, I have a clearly defined mission statement: I create art and experiences that help others to recognize their creative potential, and I help them to manifest and celebrate that potential in ways that make our world more beautiful, joyful, loving and abundant.   As an administrative professional, however, applying this mission statement to my daily work is a stretch, to say the least. Often I feel torn between my personal mission and my professional reality. So when Dr. Martin casually remarked, “In fact, I have a couple of mission statements,” he kind of rocked my world.

Wow. You mean I can have more than one?!

I was, however, concerned about diluting my effectiveness by having conflicting missions. Instead, I realized, I could translate my artist mission statement to the fit the needs of specific focus areas. First, I broke it down into three parts:

  • What I Do: I create art & experiences…
  • Why I Do It: that help others to recognize, manifest and celebrate their creative potential…
  • End Result: in ways that make our world more beautiful, joyful, loving and abundant.

Then I translated that to fit a task at hand – developing MentorsAndMasterminds.com:

  • Experience I Create: I help administrative professionals connect…
  • Activate Creative Potential: through the power of their stories…
  • Make Our World Better: to become heroes of their careers and mentors to others.

I help administrative professionals connect through the power of their stories to become heroes of their careers and mentors to others. 

Now that feels like a mission I can accomplish!

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FOOD FOR THOUGHT

  • What are the core elements of your personal mission statement: the “What”, “Why” and “End Result”?
  • Are there areas of your life that might call for a supplementary mission statement?

 

Part of the Admin Nation

Of all the presentations, I was perhaps most excited to hear Peggy Vasquez expand on her May 2016 webinar and the subject Develop the Power of Your Inner Circle: after all, it was her webinar that inspired me to create Mentors And Masterminds! As she shared her stories, I was transported right along with her, from her earliest DECA mentoring experience, to the challenge of writing her first book, to her vision for an #AdminNation. It was this third element that truly inspired me.

In particular, Peggy talked about the concept of Ubuntu, which Wikipedia describes as “a Nguni Bantu term roughly translating to “’human kindness’…often used in a more philosophical sense to mean ‘the belief in a universal bond of sharing that connects all humanity’”. Further, Peggy argues, “human beings didn’t become the dominant species by competing, but by collaborating.”

Certainly in my own career I have to avoid the most prevalent forms of competition in our profession: information hoarding, adherence to obsolete processes, and the vicarious exercise of executive privilege, to name a few. Unfortunately, many colleagues still seem to struggle to understand the value of collaboration, and that’s where this succinct value statement fits in.  This message – “Human beings didn’t become the dominant species by competing, but by collaborating.” –  paints a powerful word-image of how collaboration creates success that I can share to bring still more administrative professionals on board the “Admin Nation”.

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FOOD FOR THOUGHT

  • Where would you like to see more collaboration among your administrative peers? 
  • What methods – both direct and indirect – could you try to help foster that increased collaboration?

 

A Revolutionary Vision

The most impactful moment of the conference, however, did not come from one of the scheduled presenters, but from surprise guest and Marcham Publishing CEO, Lucy Brazier, whose presentation about the Isipho Admin Bursary in South Africa created a true paradigm shift in the way I see the administrative support professions as a whole.

I understand the value of the work that we as administrative professionals do, of course…but the tribute paid to that value by colleagues and executives has often felt like little more than lip service. Many administrative professionals provide years of service with ever-increasing skills and responsibilities, but no corresponding path for career advancement and compensation. Having wandered accidentally into this career, I saw no way forward, up or out…and I struggled to rid myself of an underlying sense of professional deficiency and self-doubt.

When Lucy shared the life-changing impact that the Isipho Admin Bursary will have for the scholarship winners who will attend this training in the coming year, I felt true appreciation for the privilege I have to be secure in my own job.  Moreover, I was reminded of Erick Gray’s famous words:

Whatever you give a woman, she will make greater. If you give her sperm, she’ll give you a baby. If you give her a house, she’ll give you a home. If you give her groceries, she’ll give you a meal. If you give her a smile, she’ll give you her heart. She multiplies and enlarges what is given to her.

According to the US Department of Labor, Secretary/Administrative Assistant remains the #1 job for women in the United States, and although recent data is harder to find, a 2011 Monster.com article estimates that 95%+ of administrative support roles are held by female employees. Given that so many women rely upon this profession, I realized that this role holds the potential to change the lives of not only women and the families they support, but even for healing communities around the world.

In just a few short minutes, I gained a completely different perspective on the value of this work we do. For the first time ever, I felt truly proud to call myself an administrative professional, and inspired with a conviction that yes, I am a Revolutionary Assistant, and I can help change the world.

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FOOD FOR THOUGHT

 

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Getting to Know You – With Audacious Admin Debbi Shaffer!

The Office Dynamics conference was SO much fun!  One of the highlights for me was meeting Audacious Admin Debbi Shaffer. Be sure to check out her website, www.audaciousadmin.com, after you watch the video!

 

 

Las Vegas, Here We Come!

MentorsAndMasterminds.com will officially launch next week at The Revolutionary Assistant, Office Dynamics’ 26th Conference for Administrative Professionals. Office Dynamics CEO Joan Burge and her wonderful Vice President, Jasmine Freeman, have been incredibly generous to afford me this opportunity, and I hope I may pay it forward by creating a valuable community space where we as administrative professionals can offer and find the support we desire and need.

(Wish you could be there, but stuck at your desk? CLICK HERE to register for the Conference on Demand and enjoy from your own location!)

When the idea of an online networking forum for administrative professionals started to percolate last May, I had no idea it would turn into a full-blown website launch by October. It’s been an incredible 2 months designing, building, writing and more; in many ways, we’re still “working out the workings” of this site, and I look forward to your feedback. Over time, it will help us create an even richer and more valuable member experience for you.

Beyond the launch, I hope this site will become a place where the stories and talents of our community members are uncovered and shared. Story is one of our most potent sources of teaching and learning, and will be an integral part of this site experience. In line with that belief, we will be offering our first mini-workshop in November 2016: a multimedia getting-to-know-you experience: “Hero’s Journey: Discovering the Teachings of Your Story”.

For twice the fun and twice the learning, pair up with a peer mentor and take the workshop together!